Thank you for shopping with Makhario. We aim to deliver your favourite products safely, quickly, and efficiently. This Shipping Policy explains our delivery process, timelines, charges, and shipping-related terms.

By placing an order on our website, you agree to the terms below.

1. Order Processing Time

• Orders are processed within 1–2 business days (excluding Sundays and public holidays).
• Once your order is processed, you will receive an email/SMS with tracking details.
• During peak seasons, festivals, or sales, order processing may take slightly longer.

2. Shipping Timeline

Estimated delivery timelines after dispatch:

• Metro Cities: 3–5 business days
• Other Urban Areas: 4–7 business days
• Rural / Remote Areas: 6–10 business days

Note: Delivery timelines may vary due to factors beyond our control such as courier delays, weather conditions, strikes, or operational issues.

3. Shipping Charges

• Shipping charges will be calculated and displayed at checkout.
• We may offer free shipping promotions from time to time.
• Cash-on-Delivery (COD), if enabled, may include additional charges.

4. Shipping Partners

• We work with trusted, reliable logistic partners to ensure safe and timely delivery of your products.
• All shipments are trackable through the tracking link shared via email/SMS.

5. Order Tracking

Once your order is shipped, you will receive:

• A tracking number
• A link to track your shipment in real time
• You can also track your order via your My Account → Orders section on the website.

6. Delivery Attempts

• The courier partner will make 1–3 attempts to deliver your order.
• If you are not available, the package may be returned to us.
• In such cases, you may need to pay additional shipping charges for re-delivery.

7. Incorrect Address / Non-Delivery

We are not responsible for delays or failed deliveries due to:

• Incorrect or incomplete address
• Wrong contact details
• Unavailability of the customer
• Refusal to accept the package

If the package returns to us, shipping charges may be deducted from refunds (as per our Return & Refund Policy).

8. Damaged or Tampered Deliveries

• If you receive a package that is damaged, tampered, or opened:
• Do NOT accept the delivery
• Immediately take photos/videos of the package
• Contact us within 24 hours of the attempted delivery

We will assist with a replacement or resolution as per our Return & Refund Policy.

9. International Shipping

• Currently, we do not offer international shipping.
• We are working to make Makhario available globally soon.

10. Delivery Restrictions

• Some pin codes may not be serviceable due to courier limitations.
• If your location is not serviceable, you will be notified at checkout or contacted by our support team.

11. Customer Support

For any shipping-related queries or assistance, feel free to contact us:

📧 Email: info@makhario.com
📞 Phone: +91 9xxxxxxxxxx
🌐 Website: https://makhario.com