Thank you for shopping with Makhario.

We take great care to deliver fresh, high-quality products. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, replacements, and refunds are processed.

By placing an order on our website, you agree to the terms outlined below.

1. Return & Replacement Eligibility

Due to the nature of food products, we accept returns or offer replacements only under the following conditions:

✔ You received a damaged or tampered product
✔ You received a wrong item
✔ You received a product with quality issues

To be eligible:

• You must notify us within 24–48 hours of delivery.
• The product must be unused, unopened, and in its original packaging.
• Clear photos/videos of the issue must be shared for verification.

We do not accept returns for:

• Change of mind
• Taste preferences
• Products damaged due to customer mishandling
• Used or partially consumed items

2. Refund Policy

Refunds are provided in the following cases:

✔ Order cancelled before dispatch
✔ Product not delivered due to serviceability issues
✔ Verified damaged/wrong product case

Refund Method:

Refunds are processed to the original payment method (UPI/Card/Wallet/Net banking) or as store credit, based on your preference.

Refund Timeframe:

Please allow 5–7 business days for the refund to reflect in your account after approval.

3. Replacement Policy

If the issue is verified (damage, wrong item, poor quality), we will arrange a free replacement of the same product.

Replacements are subject to:

• Product availability
• Serviceable pin code

If the product is unavailable, you may choose:

A refund or An alternate product of equal value

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used food products
• Items without original packaging
• Products damaged after delivery due to improper storage
• Free items or promotional giveaways

5. How to Raise a Return or Refund Request

Please contact us within 24–48 hours of delivery.

Share the following details with us:

• Order ID
• Registered mobile number or email
• Photos/videos clearly showing the issue
• Description of the problem

📧 Email: support@makhario.com
📞 Phone: +91 9xxxxxxxxxx
🌐 Website: https://makhario.com

Our support team will review your request and respond within 24–48 hours.

6. Cancellation Policy

• Orders can be cancelled before dispatch only.
• Once an order is shipped, it cannot be cancelled.
• Refunds for cancelled orders will be processed as per the Refund Policy.

7. Incorrect Address / Failed Delivery

If a delivery fails due to:

• Incorrect/incomplete address
• Wrong phone number
• Unavailability of the customer
• Refusal to accept delivery

Shipping charges will be deducted from the refund, if applicable.

8. Fraud or Misuse

We reserve the right to decline returns, replacements, or refunds if:

• Multiple return requests are made frequently
• Products appear used or tampered with
• False claims or fraudulent activities are suspected

9. Changes to This Policy

• We may update this policy from time to time.
• Continued use of our website after updates implies acceptance of the revised policy.